Return Policy
Nevacared Apparel Return & Exchange Policy
Thank you for shopping with Nevacared Apparel. We want you to feel confident about your purchase. If something isn’t right, please review our return and exchange guidelines below.
Return and Exchange Eligibility
- Return window: Items must be returned within 30 days of the original purchase date.
- Item condition: Merchandise must be unworn, unwashed, and returned in its original condition.
- Discounted items: Products discounted by 20% or more are eligible for exchange only and cannot be returned for a refund.
- Items that do not meet these requirements may be denied.
How to Start a Return or Exchange
Before mailing your item, email Nevacaredapparel@gmail.com to request a return or exchange. Our team will provide return instructions and any additional information you may need.
Please do not send an item back without first contacting us.
Return Shipping
Customers are responsible for return shipping costs. We strongly recommend using a trackable shipping service and keeping your tracking information until your return has been completed.
Send approved returns to:
Nevacared Apparel
113 1/2 W North St., Suite B
Normal, IL 61761
Nevacared Apparel is not responsible for return packages that are lost or damaged in transit.
Refunds
After your return is received and inspected, approved refunds will typically be processed within 7–10 business days.
- Refunds are issued to the original payment method.
- Original shipping charges are non-refundable.
- Your financial institution may require additional time to post the refund to your account.
Exchanges
Exchanges are available for eligible merchandise, subject to product and size availability. Customers are responsible for the cost of shipping the original item back.
Once we receive and inspect your return, we will process the approved exchange as promptly as possible.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please email Nevacaredapparel@gmail.com within seven days of receiving your order.
Include your order number, a description of the issue, and clear photographs of the item. Once reviewed, we will arrange an eligible replacement or refund based on your preference and product availability.
Questions?
For questions or assistance with a return or exchange, contact us at Nevacaredapparel@gmail.com. Our team is here to help.
Suggested URL